Our Satisfaction Guarantee
At Emporium Timevault, your confidence matters. If unsatisfied with your luxury timepiece, our policy ensures a smooth process—serving clients nationwide from Houston.
Return Eligibility
- Timeframe: Within 7 days of delivery date.
- Condition: Unworn, original state with all packaging, accessories, box, papers, and tags.
- Exclusions: Special orders, custom/engraved items, sourced watches, sale/promotional purchases are non-returnable. Contact us for details.
How to Initiate a Return
- Contact Us: Request RMA via (616) 219-5595 or email with order number and reason.
- Pack Securely: Use original packaging; include everything. For high-value items, provide unpacking video if claiming damage/missing/incorrect.
- Ship Back: Use insured carrier like UPS/FedEx (customer pays return shipping). Label with RMA.
Refund Policy
- Processing: 5-7 business days after Houston inspection.
- Restocking Fee: 5% applies to all returns/exchanges due to high-value items.
- Original Shipping: Non-refundable.
- Method: Original payment minus fees.
Authenticity Issues
Questions on authenticity? Contact us immediately—we guarantee 100% genuine and resolve promptly.
Non-Returnable Exceptions
- Promotional/sale items or "Price on Request."
- Worn/damaged/altered watches post-delivery.
- All sourced or special-order timepieces (final sale).
Exchanges
Subject to same rules; 5% restocking fee applies. Availability not guaranteed.
Get Help
Policy questions? Our Houston team assists quickly.
Emporium Timevault LLC
(616) 219-5595
simon.kmngo@gmail.com