Our Commitment to Quality
At Emporium Timevault, we deliver premium luxury timepieces with unmatched service nationwide. Our comprehensive warranty ensures your satisfaction on every eligible purchase from our Houston-based operations.
What This Warranty Covers
This warranty protects against defects in materials and workmanship under normal use for 12 months from purchase date.
What This Warranty Does Not Cover
Exclusions include:
- Accidental damage, abuse, or misuse like drops, shocks, or excessive force.
- Issues from improper handling, storage, or care.
- Normal wear: scratches, scuffs, finish fading.
- Water damage beyond manufacturer guidelines.
- Unauthorized repairs, alterations, or third-party service.
- Indirect damages like lost use or income.
- Batteries, unless tied to a covered manufacturing fault.
Warranty Service Process
To file a claim, contact us at (616) 219-5595 or simon.kmngo@gmail.com. We'll issue a Return Merchandise Authorization (RMA) number and return instructions for safe shipping to our Houston service center.
Our Responsibilities
For valid claims, we'll repair or replace with a comparable timepiece at our discretion. Return shipping to your US address is on us.
Key Terms
- Non-transferable; original purchaser only.
- Proof of purchase (invoice/receipt) required.
- We may update terms anytime—check here for latest.
Get Support
Questions on your warranty? Our Houston team is ready to assist for total peace of mind.
Emporium Timevault LLC
(616) 219-5595
simon.kmngo@gmail.com